Walter from Rockland, MA US stayed on August 07, 2004

"On our first night there when we checked in they said they would have to charge us an extra night because we were checking in at 2 am, but when we made our reservations we called to make sure it was ok if we checked in at 2am. We also called the hotel on our drive to Canada to make sure it was ok and they said it would be no problem, but once we got there it was a much different story. ALSO the night shift Manager was very rude and unhelpful. We asked for a non smoking room and they gave us a smoking room with cigarette holes all over the floor and the room smelled so nasty. The AC did not work in the room either and it was very hot and muggy and it made the smell even more. They did not offer us an extra room, they just said there is nothing they could do about it. Parking was 8 bucks a night and then you have to tip the maids. That added another 80 bucks to our bill. I would say if you come to Niagara Falls do NOT stay here the place is filthy and dirty and the staff is very rude..... Stay somewhere worth your money"

Recommends the hotel to others? No

Joann from Woodbridge, VA US stayed on July 25, 2004

"We were led to beleive that this was a 4 star hotel, 1 block from the falls, with complimentary shuttle bus service and a continental breakfast. This was not true as it was about 1/2 mile, the hotel was definitely at least 5 years old if not older and there were no amenities at all. I am handicapped and my friend is 78 so it was very inconvenient. Add to this the fact that there were only 2 handicapped parking places that were shared with Denny's restaurant, it was most unpleasant. Most of the staff were polite and helpful as far as directions and bus schedules except for the young lady who we had to deal with at the beginning and the end. She was very snippy and had the attitude that we were annoying her. I would never stay there again and will not recommend it to any of my friends."

Recommends the hotel to others? No

Jose from Hamilton, NJ US stayed on July 09, 2004

"Canada is beatiful and great!"

Recommends the hotel to others? Yes

Dr. david from Cleveland Heights, OH US stayed on June 30, 2004

"We didn't know that Howard Johnson still existed! They used to be universal. We were expecting some old relic of the past and found a very modern, clean and thoroughly delightful hotel. Can we get a list of where there are others? Dr and Mrs D.A. Rickards"

Recommends the hotel to others? Yes

Sandra from South Euclid, OH US stayed on May 16, 2004

"The only problem was that the TV volume is set too low. We ordered 2 movies but the volume at its highest level was too low to enjoy."

Recommends the hotel to others? Yes

Babak from Toronto, ON CA stayed on November 09, 2003

"yes. there is no locker room in whirpool area if you're ok with that and the parking lot is not safe."

Recommends the hotel to others? No